FAQ
Got questions about shipping, policies, sizing, or our NBA jerseys and gear? We've got straight answers.
📦 Shipping, Rates & Delivery
1. What are your shipping rates and delivery timeframes?
We offer Free Shipping on all orders over $59. For orders under $59, a flat-rate shipping fee of $5 applies. Standard international delivery takes 7–15 business days after a 1–3 business day dispatch.
2. How can I track my package?
Once dispatched, tracking codes are automatically emailed. You can monitor your shipment anytime on our Track Order page.
🌐 Customs Duties & Order Management
1. Will I incur any extra import taxes or customs duties?
No, packages are structured so that customers do not pay additional import duties upon arrival. What you see at checkout is final.
2. Can I modify or cancel my order?
To make changes or cancel an order, please reach out to us at elitesportsjerseys@outlook.com within 12 hours of purchase before fulfillment.
🏀 Sizing & Care Guide
1. How do your jerseys fit?
Our jerseys feature a standard athletic cut. We recommend sizing up if you prefer a looser fit or plan to wear hoodies underneath.
2. How should I wash and care for my jersey?
Machine wash cold on a gentle cycle inside out, and hang dry to protect names, numbers, and logos from peeling or fading.
🔄 Returns & Exchanges Policy
1. What is your return policy?
We accept returns within 30 days of delivery for unwashed, unworn items in their original condition with all tags attached.
2. Who covers return shipping fees?
Customers are responsible for covering the cost of return shipping fees, unless you opted for shipping protection at checkout. Custom-printed items are final sale unless defective.
💳 Payment & Security
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure regional checkout options.
2. Is my payment secure?
Yes, absolutely. Our checkout uses advanced SSL encryption to ensure your personal and financial information remains completely protected.